SERVICES

The E-Commerce portal from Webb Supply allows customers to manage their accounts online by paying invoices, building quotes, and quickly re-order based on past purchase orders. Webb supply customers also get a dedicated sales representative to ensure that any HVAC products meet your job requirements with no issues.

CREDIT LINE
Webb Supply offers credit lines to customers in good standing. Buy the air conditioning systems, mini split systems, or other HVAC systems to get the job done now. Most credit applications are approved in two weeks. Picking Webb Supply as your wholesale distributor means you have resources to work with. Start growing your business and fill out an application today!
BILLING/STATEMENT RESOURCES
Webb Supply works with our customers to maintain their business accounts. Have a question about your billing or account statement? Accounts receivable can provide those in a heartbeat. Customers can also manage their accounts using our E-commerce portal.
WARRANTIES
You need a speedy way to check if that product is still covered under the manufacturer’s warranty. Webb Supply’s support team is just a phone call away! Webb Supply does not manufacture or service any materials sold. All equipment must be registered with the manufacturer at the time of installation. Submitting a manufacturer warranty claim has been made easy with Webb Supply’s fillable PDF document. Fill out our form and email it to support@webbsupply.com. Our customer service team will help process the claim and keep you informed along the way.
Notes: There are no warranties expressed or implied on any material Webb Supply sells, and not all material is under warranty. Webb Supply will furnish warranties upon request.
RETURN POLICY
Webb Supply allows returns up to 30 days from the date of purchase. Returned merchandise needs to be accompanied by a sales receipt and in the same condition in which it was sold. Please note that all returns are subject to a 15% restocking fee, 25% if no sales receipt was presented. To start a return please call us or visit a store.

Webb Supply blankets North-East Ohio and Western Pennsylvania with our six locations. Our network allows us to deliver the products you need locally without outrageous freight fees. Customers outside of our deliverable area can still get quality products by ordering online. Webb Supply ships all E-Commerce orders out of our Euclid, Ohio headquarters.

Webb Supply can deliver orders up to 1 hour outside of our branch location. With all six locations combined, we can efficiently deliver items between Toledo, Oh to Erie, PA, and as far south as Ashland, Ohio.

Don’t feel like waiting until the next day to get your product? Webb Supply also has a will-call station where customers can order ahead and pick up their order at the nearest branch! Get great wholesale prices, while making the homeowner happy.

Installation doesn’t always go the way we planned it. Webb Supply has a dedicated technician to help our customers out with questions, setting us apart from other HVAC distributors. Get real-time support on HVAC systems like air conditioners, gas furnaces, heat pumps, boilers, and more.
Get technical support fast with Support Cases. E-Commerce customers can easily submit a case for review by our in-house technician through their account dashboard. Track all the correspondence on one screen and solve the issue in no time at all.

When our customers win, we win. Webb Supply offers marketing support and resources to help expand our customers’ business with specials, flyers, and more.

• Digital Media Resources – Connect with Webb Supply’s marketing team to come up with a strategy for digital media resources from manufacturers such as literature, graphics, videos, and marketing co-op.
• Print Media Resources – Webb Supply has access to manufacturer-specific promotional materials.
• Website Audit/best practices – Need help expanding your website’s reach? Webb Supply’s E-Commerce department can help your business with with website audits and best practices for SEO (search engine optimization).
• Logos and branding – Take your company’s image to the next level with a fresh new logo and brand identity.
• Social Media Support – Boost your social media with resources from manufacturers, customer success stories, and strategies to engage users.

Put money back into your pocket when you recycle refrigerants. In 2017, Webb Supply began offering customers a program to trade in old used refrigerants for clean gas. With the new refrigerant changes, supply shortages from the pandemic, and inflation, certain gasses are becoming hard to find. Learn more today and start saving your company money!

• Trip Program – Participate in a sales plan that rewards your repeat business with the trip of a lifetime.
• Ruud Pro Partner – Get exclusive discounts on HVAC equipment, marketing Co-op funds, marketing support with Admaker, as well as better rebates and warranties as a Ruud Pro Partner.
• Manufacturer Programs – Webb Supply has partnered with elite HVAC manufacturers throughout the country to provide our customers with more opportunities and deeper discounts. These manufacturers launch exciting new programs every year to help their dealers grow and be successful. Ask your Webb Supply representative today about how to get started!
• Project Design Services – Webb Supply offers project design assistance for our customers on jobs big and small to help maximize your return while optimizing efficiencies and maintaining code.
• Silver Bullet – Webb supply has been helping customers expand their business through the proven tool Silver Bullet. The program allows you to provide instant quotes to customers in the field and give yourself better odds of winning the job. Contact Webb Supply today to get a demo

Increase business by minimizing risk exposure when you offer to finance customers on new installs. Offering financing not only takes the pressure off of your business but also helps expand your client base. Reach out to Webb Supply today to learn more!